Volume 25 number 8
Organizational citizenship behaviour (OCB), TQM and performance at the maquiladora
Joo Y. Jung and Soonkwan Hong
Volume 25 number 4
Pay-off selection criteria for quality and improvement initiatives
Natcha Thawesaengskulthai and James D.T. Tannock
Volume 25 number 9
The impact of internal service quality on customer service behaviour Evidence from the banking sector
Victoria Bellou and Andreas Andronikidis
Dr. Girish Prayag