Volume 21 number 4
Using critical incident technique (CIT) to capture the voice of the student
Jacqueline A. Douglas, Robert McClelland, John Davies and Lyn Sudbury
Volume 21 number 5
Improve constantly and forever: The influence of W. Edwards Deming into the twenty-first century
Stephen B. Knouse, Paula P. Carson, Kerry D. Carson and Ronald B. Heady
Volume 21 number 2
Exploring process management: are there any widespread models and definitions?
Klara Palmberg
Volume 21 number 6
A proposed framework for combining ISO 9001 quality system and quality function deployment
Paulo A. Cauchick Miguel and José Celso Sobreiro Dias
Dr Arash Shahin
Balvir Talwar