Volume 30 number 9
The effect of quality management on mass customization capability
Mehmet Murat Kristal, Xiaowen Huang and Roger G. Schroeder
Volume 30 number 1
Bundling resources across supply chain dyads: The role of modularity and coordination capabilities
Paulo J. Gomes and Sonia Dahab
Volume 30 number 3
Customer feedback mechanisms and organisational learning in service operations
Barbara Caemmerer and Alan Wilson
Volume 30 number 5
Trading interactions: supplier empathy, consensus and bias
Alistair Brandon-Jones, John Ramsay and Beverly Wagner
Professor Patrik Jonsson
Dr Mattias Johansson