Volume 21 number 7
Key factors in global supply headquarters-subsidiary control systems
Julio Sánchez Loppacher, Raffaella Cagliano and Gianluca Spina
Volume 21 number 4
Transforming mass production contact centres using approaches from manufacturing
Marisa K. Smith, Peter D. Ball, Umit S. Bititci and Robert van der Meer
Volume 21 number 4
Challenges in transforming manufacturing organisations into product-service providers
Veronica Martinez, Marko Bastl, Jennifer Kingston and Stephen Evans
Volume 21 number 6
Equipment supplier/user collaboration in the process industries: In search of enhanced operating performance
Thomas Lager and Johan Frishammar