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Emerald Management Reviews
ISSN: 1474-6085
Online from: 1988
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Toward a further understanding of the relationships between perceptions of support and work attitudes: a meta-analysis
| Title: | Toward a further understanding of the relationships between perceptions of support and work attitudes: a meta-analysis |
|---|---|
| Author(s): | Ng T W H, Sorensen K L |
| Journal: | Group & Organization Management, Jun 2008, Volume: 33 Issue: 3 pp.243-268 (26 pages) |
| Issn: | 1059-6011 |
| Keywords: | Employee Attitudes, Gender, Job Satisfaction, Supervisors, Turnover |
| Article type: | Research paper |
| Reference: | 37AP050 (Permanent URL) |
| Abstract: |
Design/methodology/approach - Hypothesizes the positive perceptions of supervisor and co-worker support will lead to greater job satisfaction, affective commitment and intention to stay; that this relationship will be stronger for women and for employees in customer-contact jobs; and that perceptions of support will be weaker for low-tenured employees. Tests these out in a meta-analysis of articles published since December 2005. Findings - Reports that employees' attitudes were more affected by supervisor support than co-worker support; that tenure and gender were not significant moderators of the relationships between perceptions of support and job attitudes; but that the type of job done was a significant moderator - the link being stronger for employees in customer contact roles. Practical implications - Discusses how organizations can develop supportive work atmospheres. Originality/value - Deepens the understanding of the relationship between social support at work and employee attitudes. |
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