Online from: 1988
|Title:||Toward a further understanding of the relationships between perceptions of support and work attitudes: a meta-analysis|
|Author(s):||Ng T W H, Sorensen K L|
|Journal:||Group & Organization Management, Jun 2008, Volume: 33 Issue: 3 pp.243-268 (26 pages)|
|Keywords:||Employee Attitudes, Gender, Job Satisfaction, Supervisors, Turnover|
|Article type:||Research paper|
|Reference:||37AP050 (Permanent URL)|
Design/methodology/approach - Hypothesizes the positive perceptions of supervisor and co-worker support will lead to greater job satisfaction, affective commitment and intention to stay; that this relationship will be stronger for women and for employees in customer-contact jobs; and that perceptions of support will be weaker for low-tenured employees. Tests these out in a meta-analysis of articles published since December 2005.
Findings - Reports that employees' attitudes were more affected by supervisor support than co-worker support; that tenure and gender were not significant moderators of the relationships between perceptions of support and job attitudes; but that the type of job done was a significant moderator - the link being stronger for employees in customer contact roles.
Practical implications - Discusses how organizations can develop supportive work atmospheres.
Originality/value - Deepens the understanding of the relationship between social support at work and employee attitudes.