Chapter 7 Outcome-Based Service Commissioning and Delivery: Does it make a Difference?

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Research in Public Policy Analysis and Management

ISSN: 0732-1317
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Subject Area: Sociology and Public Policy

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Document Information:
Title:	Chapter 7 Outcome-Based Service Commissioning and Delivery: Does it make a Difference?
Author(s):	Tony Bovaird, Rhodri Davies
Volume:	21 Editor(s): Sandra Groeneveld, Steven Van De Walle ISBN: 978-1-78052-110-7 eISBN: 978-1-78052-111-4
Citation:	Tony Bovaird, Rhodri Davies (2011), Chapter 7 Outcome-Based Service Commissioning and Delivery: Does it make a Difference?, in Sandra Groeneveld, Steven Van De Walle (ed.) New Steering Concepts in Public Management (Research in Public Policy Analysis and Management, Volume 21), Emerald Group Publishing Limited, pp.93-114
DOI:	10.1108/S0732-1317(2011)0000021011 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Article type:	Chapter Item
Extract:	In the United Kingdom under the New Labour government from 1997 to 2010, there was a shift of power away from local towards central government, leading to a situation in which the role of public service organisations could appear to be mainly implementing priorities set by central government and complying with national standards, enforced through the setting of targets and the use of performance management frameworks. The key performance management systems, and the standards within them, became increasingly focused on outcomes, defined as the results that services produce that have an impact on the lives of service users and citizens – the benefits of the service rather than the volume or quality of the outputs (Willis & Bovaird, 2011).