Managing Social Entropy in the Urban Development of a City and the Role of Socio-Engineering

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Advances in Interdisciplinary Studies of Work Teams

ISSN: 1572-0977
Series editor(s): Professor Michael Beyerlein

Subject Area: Organization Studies

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Document Information:
Title:	Managing Social Entropy in the Urban Development of a City and the Role of Socio-Engineering
Author(s):	Claudia Bettiol
Volume:	11 Editor(s): Michael M. Beyerlein, Susan T. Beyerlein, Frances A. Kennedy ISBN: 978-0-76231-222-1 eISBN: 978-1-84950-351-8
Citation:	Claudia Bettiol (2005), Managing Social Entropy in the Urban Development of a City and the Role of Socio-Engineering, in Michael M. Beyerlein, Susan T. Beyerlein, Frances A. Kennedy (ed.) Collaborative Capital: Creating Intangible Value (Advances in Interdisciplinary Studies of Work Teams, Volume 11), Emerald Group Publishing Limited, pp.285-305
DOI:	10.1016/S1572-0977(05)11010-3 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Article type:	Chapter Item
Abstract:	This chapter examines the fourth kind of intangible capital, which is the capability to transform a heterogeneous aggregate of people, first into a group and then into a team. This is useful both on a macro- and micro-scale. This is shown through the case of people involved in an urban transformation with its endogenous and exogenous complexities. Following the definition of sustainability, people can be divided into three different kinds that use language differently to be understood. Communication happens only on each personal boundary line, which is dynamic, and acts on two levels: the technical and the relational. The presence of a connector, mediator, translator, and negotiator, who has both human and technical training, is essential.