Chapter 9 A Model of Compassionate Responses to Anger Expression

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Research on Emotion in Organizations

ISSN: 1746-9791
Series editor(s): Neal M. Ashkanasy, Wilfred J. Zerbe and Charmine E. J. Härtel

Subject Area: Organization Studies

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Document Information:
Title:	Chapter 9 A Model of Compassionate Responses to Anger Expression
Author(s):	Angela Zenteno-Hidalgo, Deanna Geddes
Volume:	8 Editor(s): Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe ISBN: 978-1-78052-676-8 eISBN: 978-1-78052-677-5
Citation:	Angela Zenteno-Hidalgo, Deanna Geddes (2012), Chapter 9 A Model of Compassionate Responses to Anger Expression, in Neal M. Ashkanasy, Charmine E.J. Härtel, Wilfred J. Zerbe (ed.) Experiencing and Managing Emotions in the Workplace (Research on Emotion in Organizations, Volume 8), Emerald Group Publishing Limited, pp.257-277
DOI:	10.1108/S1746-9791(2012)0000008014 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Article type:	Chapter Item
Abstract:	This chapter presents a compassionate response model of workplace anger. The model incorporates an interpersonal feedback loop to show how compassionate responses to workplace anger have the potential for generating gratitude within the angry individual. Both reactions should ultimately result in more favorable organizational outcomes from anger episodes. In addition, the model identifies message, individual, relational, and organizational factors moderating the likelihood that an anger expression, compassion, and gratitude progression take place. The model proposes that anger expression is not inherently negative for individuals and organizations, but may initiate a series of potentially positive exchanges of emotion and caring.