Innovation and Leadership in English Language Teaching

ISSN: 2041-272X
Series editor(s): Martha Pennington

Subject Area: Language and Linguistics

Content: Series Volumes | Current Volume RSS

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Volume 2 - Service, Satisfaction, and Climate: Perspectives on Management in English Language Teaching

ISBN: 978-1-84950-996-1
eISBN: 978-1-84950-997-8
Edited by: John Walker
Published: 2010

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Chapters
Chapter Id:	Chapter Information:
1886513	Preface John Walker (pp. vii - ix) Article type: Editorial Please login \| Abstract [ HTML & PDF (40kb) ] \| Reprints & permissions
1886529	Innovation and Leadership in English Language Teaching Article type: Editorial Board Please login \| Abstract [PDF (38kb) ] \| Reprints & permissions
1886530	Copyright page Article type: Miscellaneous Please login \| Abstract [PDF (57kb) ] \| Reprints & permissions
1886514	Chapter One ELT as a service John Walker (pp. 3 - 24) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (141kb) & EPUB ] \| Reprints & permissions
1886515	Chapter Two ELT service and student satisfaction John Walker (pp. 25 - 39) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (144kb) & EPUB ] \| Reprints & permissions
1886516	Chapter Three Service climate in ELT John Walker (pp. 41 - 50) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (87kb) & EPUB ] \| Reprints & permissions
1886517	Chapter Four Student views of ELT service John Walker (pp. 53 - 67) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (109kb) & EPUB ] \| Reprints & permissions
1886518	Chapter Five Student satisfaction with English language teaching center service John Walker (pp. 69 - 95) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (238kb) & EPUB ] \| Reprints & permissions
1886519	Chapter Six Staff perceptions of the service dimension in ELT John Walker (pp. 99 - 114) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (111kb) & EPUB ] \| Reprints & permissions
1886520	Chapter Seven Service climate in English language teaching centers: A survey of providers John Walker (pp. 115 - 141) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (253kb) & EPUB ] \| Reprints & permissions
1886521	Chapter Eight Are they as satisfied as we think they are? Comparing staff and student perceptions of ELTC service quality John Walker (pp. 143 - 155) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (228kb) & EPUB ] \| Reprints & permissions
1886522	Chapter Nine Finding an identity: The tertiary manager's view of ELT work John Walker (pp. 157 - 168) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (91kb) & EPUB ] \| Reprints & permissions
1886523	Chapter Ten Service operation applications in ELT John Walker (pp. 171 - 197) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (310kb) & EPUB ] \| Reprints & permissions
1886524	Chapter Eleven Researching ELT management John Walker (pp. 199 - 230) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (209kb) & EPUB ] \| Reprints & permissions
1886525	Chapter Twelve Issues and implications for ELT managers John Walker (pp. 231 - 238) Article type: Chapter Item Please login \| Abstract & purchase [ HTML & PDF (73kb) & EPUB ] \| Reprints & permissions
1886526	References (pp. 239 - 256) Article type: Editorial Please login \| Abstract [PDF (162kb)EPUB ] \| Reprints & permissions
1886527	Appendix 1. ELT Service Climate Questionnaire (pp. 257 - 262) Article type: Index Please login \| Abstract [PDF (3688kb) ] \| Reprints & permissions
1886528	Appendix 2. English language teaching center student satisfaction survey (pp. 263 - 271) Article type: Index Please login \| Abstract [PDF (179kb) ] \| Reprints & permissions

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