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0Entrepreneurship and engineering: the triumph of All India Warehousing Private Ltd
Author(s):Saroj Koul, Ankush Guha
Title – Entrepreneurship and engineering: the triumph of All India Warehousing Private Ltd. Subject area – Operations management. Study level/applicability – Logistics, Warehousing, India. Case overview – Joy Banerjee and Gaurav Tripathi have recently joined as Managers in the Planning Department at All India Warehousing Private Limited (AIWPL). Their on-job Read more
Title – Entrepreneurship and engineering: the triumph of All India Warehousing Private Ltd. Subject area – Operations management. Study level/applicability – Logistics, Warehousing, India. Case overview – Joy Banerjee and Gaurav Tripathi have recently joined as Managers in the Planning Department at All India Warehousing Private Limited (AIWPL). Their on-job training is completed. They have met with almost all the officials at the warehouse, have interacted with labour to understand the company and its functions, and are planning to meet Kamlesh Patel, their Managing Director, to discuss the challenges and opportunities and to suggest strategies. Will they be able to make a satisfactory presentation to Kamlesh Patel on the company performance and the parameters that are going to be crucial to AIWPL's continued success? This case study may prove useful to practicing managers and management students on understanding the working of a family run private warehouse, business environment in the warehousing sector, use of technology and organizational capability to manage multi-product, multi-location warehouses. Expected learning outcomes – To illustrate typical organizational responsibility structure at a private warehousing site. To illustrate the planning and administrative control mechanism in implementing strategy at a warehousing site. Offer students opportunity to understand and take view of a typical operational (project) structure. Opportunity for students to speculate adaptations in the wake of ever-changing business and company environment. Opportunity to introduce Logistic Scenario in India, warehousing technology and relate with the case in context. Supplementary materials – Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Close
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1Bharat Tobacco: vendor selection and vendor rating
Author(s):Monica Singhania, Gagan Gandhi
Title – Bharat Tobacco: vendor selection and vendor rating. Subject area – Supply chain management and particularly the significance of vendors as a strategic decision making tool. Study level/applicability – The case is suitable for use in the following courses: MBA programs with specialisation in operations management where it can Read more
Title – Bharat Tobacco: vendor selection and vendor rating. Subject area – Supply chain management and particularly the significance of vendors as a strategic decision making tool. Study level/applicability – The case is suitable for use in the following courses: MBA programs with specialisation in operations management where it can be used to teach students the significance of vendor selection and vendor rating in supply chain management (SCM); marketing research in management where it can be used to highlight the concept of multi attribute utility theory (MAUT) and its application; advanced statistics for multi criteria decision making (MCDM); and MBA/post graduate programs in management in strategic management where it can be used to introduce the concept of SWOT analysis and Porter's five forces model. An understanding of business process improvement will enable students get a comprehensive view about the case. Case overview – This case showcases the concepts of MCDM and SCM in manufacturing industry. The company wanted to select vendors and rate them in each category of raw materials in order to have a competitive advantage over competitors. Since there are multiple attributes (often contradictory in nature) based on which the vendors would be selected Kaul, Vice-President, Commercial uses multi-attribute utility theory (MAUT) to help solve the problem. The case has implications for manufacturing industry in selecting vendors to meet a raw materials need. Expected learning outcomes – The case can be used to understand management concepts such as market research, supply chain management and multi criteria decision making. It can be used to: teach complexities involved in identifying attributes for vendor selection and vendor rating; help understand supply chain management in business process improvement; help students understand the application of MCDM; and help MBA students studying marketing research. The case will also be useful to students in understanding the application of MCDM in operations management. Some knowledge about cigarette manufacturing will help students to realize the depth of the case. Supplementary materials – Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Close
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2The rule of traffic forecasting in railway logistics: the case of the central corridor in East Africa
Author(s):Japhet Gabriel Mbura
Title – The rule of traffic forecasting in railway logistics: the case of the central corridor in East Africa. Subject area – This case study intends to add knowledge and understanding of supply chain management particularly with respect to international logistics. Study level/applicability – The case study can be used Read more
Title – The rule of traffic forecasting in railway logistics: the case of the central corridor in East Africa. Subject area – This case study intends to add knowledge and understanding of supply chain management particularly with respect to international logistics. Study level/applicability – The case study can be used in both undergraduate and postgraduate levels. Students pursuing Master of Science in Logistics, Supply Chain Management and those doing bachelor degrees in the same areas can have a better insight and special interest of the case. Professional boards may also use the case to empirically make students understand this area. Case overview – The railway sub-sector in East Africa – Tanzania in particular – is an important transport mode but has a declining performance. The market share is estimated at only 4 percent of the freight market. Still knowledge about traffic, particularly for freight, is scant. The main dilemma is whether traffic of the central corridor is more intra- or inter-Tanzania. The case studies techniques appropriate for meaningful traffic forecasting and through a simple regression model it resolves the freight conflicts between Kenya rail and the Central Corridor. It provides students with applied traffic forecasting tools. Expected learning outcomes – The case focuses on techniques of traffic forecasting, development of traffic scenarios and on issues related to intermodal transport especially between road, rail and ocean. At the end of using this Case students should be able to: explain the methods, techniques and models used in traffic forecasting; understand intermodal linkages in international Logistics; use different approaches to make logistics market assessment; and forecast traffic in all modes using different scenarios. Supplementary materials – Teaching notes are available for educators only. Please contact your library to gain login details or e-mail support@emeraldinsight.com to request teaching notes. Close
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3ProdVal – production challenges!
Author(s):Apoorva Vikrant Kulkarni, Komal Chopra, Krishnakant Roy, Raji Vamadevan, Sajeesh Hamsa
Title – ProdVal – production challenges! Subject area – Operations management. Study level/applicability – Management post graduate and corporate executives. Case overview – ProdVal Flow Controls Pvt Ltd was company in the SME sector in India. The company focused on quality products and timely delivery. The major challenge for ProdVal Read more
Title – ProdVal – production challenges! Subject area – Operations management. Study level/applicability – Management post graduate and corporate executives. Case overview – ProdVal Flow Controls Pvt Ltd was company in the SME sector in India. The company focused on quality products and timely delivery. The major challenge for ProdVal was increasing their production capacity. They had no control over their existing suppliers resulting in delay in raw materials delivery. Retention of vendors had an effect on inventory carrying cost. The company had limited production facilities and the workers were outsourced. The company operated with unskilled workers. The case presents the various issues faced by the company based on which strategies to practice and plan the company's future plans could be designed. This is a disguised case and all excerpts from interviews have been anonymized. Expected learning outcomes – This case study will give an insight to students to understand how inventory management; impacts production. It even gives an idea about how ProdVal has used the strategy of outsourcing of technology and labour and maintained a good growth rate. Social implications – •Production-related outsourcing. •Production management in small scale industry. •Organization structure of a manufacturing unit. •Concept of outsourcing HR and technology in an SME. Supplementary materials – Teaching notes are available, please consult your librarian to access. Close
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4Supply issues in ACPL – an electrical manufacturing company
Author(s):Hari Narain Singh
Title – Supply issues in ACPL – an electrical manufacturing company. Subject area – Supply chain management. Study level/applicability – The case is suitable for post graduates in management, and for those managing small sector supply and manufacturing systems. Case overview – ACPL is an organisation which moved from trading Read more
Title – Supply issues in ACPL – an electrical manufacturing company. Subject area – Supply chain management. Study level/applicability – The case is suitable for post graduates in management, and for those managing small sector supply and manufacturing systems. Case overview – ACPL is an organisation which moved from trading to manufacturing a technology product – instrument transformers (ITs) for power utility companies for 11 years, competing with the best in industry, reducing internal costs, and modernising the supply chain. ACPL was started as a trading organisation in electrical items in Delhi by Munish Kumar, an engineer by profession in 2001. In 2004 he ventured into manufacturing, which expanded in two locations in Ghaziabad, NCR Delhi. Later his two sons, engineer and management graduate, respectively, joined the organisation. In less than a decade, by 2007, ACPL had grown to be a private limited organisation. ACPL manufactures ITs required by power boards and companies for conversion and usage of high voltage (11?kV/33?kV) transmitted power into 220?V single phase/440?V three phase power. From tender/enquiry through manufacturing to inspection and despatch takes a long supply chain cycle time holding space as well as inventory. An interview with the chairman of ACPL in the case highlights issues affecting its margins and growth. The long process to delivery time may be in vogue in this type of industry but this holds up a huge inventory. The company management has been working to resolve this crisis along with an urgent need to grow in a competitive environment. The problem is being addressed. Expected learning outcomes – This case study should help students to understand the concept of the supply chain and supply cycle, in a manufacturing company in particular. It has been found that students understand the supply chain as part of the marketing function dealing with finished stocks, warehousing and delivery to end customers as per agreements, and arranging payments from customers. The supply chain also deals with in bound materials management. Raw materials planning, purchasing, inventory management are crucial for effective business operations management in any organisation. Supplementary materials – Teaching notes are available; please contact your librarian for access. Close
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1Bharat Tobacco: vendor selection and vendor rating
Author(s):Monica Singhania, Gagan Gandhi
Title – Bharat Tobacco: vendor selection and vendor rating. Subject area – Supply chain management and particularly the significance of vendors as a strategic decision making tool. Study level/applicability – The case is suitable for use in the following courses: MBA programs with specialisation in operations management where it can be used to teach students the significance of vendor selection and vendor rating in supply chain management (SCM); marketing research in management where it can be used to highlight the concept of multi attribute utility theory (MAUT) and its application; advanced statistics for multi criteria decision making (MCDM); and MBA/post graduate programs in management in strategic management where it can be used to introduce the concept of SWOT analysis and Porter's five forces model. An understanding of business process improvement will enable students get a comprehensive view about the case. Case overview – This case showcases the concepts of MCDM and SCM in manufacturing industry. The company wanted to select vendors and rate them in each category of raw materials in order to have a competitive advantage over competitors. Since there are multiple attributes (often contradictory in nature) based on which the vendors would be selected Kaul, Vice-President, Commercial uses multi-attribute utility theory (MAUT) to help solve the problem. The case has implications for manufacturing industry in selecting vendors to meet a raw materials need. Expected learning outcomes – The case can be used to understand management concepts such as market research, supply chain management and multi criteria decision making. It can be used to: teach complexities involved in identifying attributes for vendor selection and vendor rating; help understand supply chain management in business process improvement; help students understand the application of MCDM; and help MBA students studying marketing research. The case will also be useful to students in understanding the application of MCDM in operations management. Some knowledge about cigarette manufacturing will help students to realize the depth of the case. Supplementary materials – Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes. Close
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2The rule of traffic forecasting in railway logistics: the case of the central corridor in East Africa
Author(s):Japhet Gabriel Mbura
Title – The rule of traffic forecasting in railway logistics: the case of the central corridor in East Africa. Subject area – This case study intends to add knowledge and understanding of supply chain management particularly with respect to international logistics. Study level/applicability – The case study can be used in both undergraduate and postgraduate levels. Students pursuing Master of Science in Logistics, Supply Chain Management and those doing bachelor degrees in the same areas can have a better insight and special interest of the case. Professional boards may also use the case to empirically make students understand this area. Case overview – The railway sub-sector in East Africa – Tanzania in particular – is an important transport mode but has a declining performance. The market share is estimated at only 4 percent of the freight market. Still knowledge about traffic, particularly for freight, is scant. The main dilemma is whether traffic of the central corridor is more intra- or inter-Tanzania. The case studies techniques appropriate for meaningful traffic forecasting and through a simple regression model it resolves the freight conflicts between Kenya rail and the Central Corridor. It provides students with applied traffic forecasting tools. Expected learning outcomes – The case focuses on techniques of traffic forecasting, development of traffic scenarios and on issues related to intermodal transport especially between road, rail and ocean. At the end of using this Case students should be able to: explain the methods, techniques and models used in traffic forecasting; understand intermodal linkages in international Logistics; use different approaches to make logistics market assessment; and forecast traffic in all modes using different scenarios. Supplementary materials – Teaching notes are available for educators only. Please contact your library to gain login details or e-mail support@emeraldinsight.com to request teaching notes. Close
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3ProdVal – production challenges!
Author(s):Apoorva Vikrant Kulkarni, Komal Chopra, Krishnakant Roy, Raji Vamadevan, Sajeesh Hamsa
Title – ProdVal – production challenges! Subject area – Operations management. Study level/applicability – Management post graduate and corporate executives. Case overview – ProdVal Flow Controls Pvt Ltd was company in the SME sector in India. The company focused on quality products and timely delivery. The major challenge for ProdVal was increasing their production capacity. They had no control over their existing suppliers resulting in delay in raw materials delivery. Retention of vendors had an effect on inventory carrying cost. The company had limited production facilities and the workers were outsourced. The company operated with unskilled workers. The case presents the various issues faced by the company based on which strategies to practice and plan the company's future plans could be designed. This is a disguised case and all excerpts from interviews have been anonymized. Expected learning outcomes – This case study will give an insight to students to understand how inventory management; impacts production. It even gives an idea about how ProdVal has used the strategy of outsourcing of technology and labour and maintained a good growth rate. Social implications – •Production-related outsourcing. •Production management in small scale industry. •Organization structure of a manufacturing unit. •Concept of outsourcing HR and technology in an SME. Supplementary materials – Teaching notes are available, please consult your librarian to access. Close
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4Supply issues in ACPL – an electrical manufacturing company
Author(s):Hari Narain Singh
Title – Supply issues in ACPL – an electrical manufacturing company. Subject area – Supply chain management. Study level/applicability – The case is suitable for post graduates in management, and for those managing small sector supply and manufacturing systems. Case overview – ACPL is an organisation which moved from trading to manufacturing a technology product – instrument transformers (ITs) for power utility companies for 11 years, competing with the best in industry, reducing internal costs, and modernising the supply chain. ACPL was started as a trading organisation in electrical items in Delhi by Munish Kumar, an engineer by profession in 2001. In 2004 he ventured into manufacturing, which expanded in two locations in Ghaziabad, NCR Delhi. Later his two sons, engineer and management graduate, respectively, joined the organisation. In less than a decade, by 2007, ACPL had grown to be a private limited organisation. ACPL manufactures ITs required by power boards and companies for conversion and usage of high voltage (11?kV/33?kV) transmitted power into 220?V single phase/440?V three phase power. From tender/enquiry through manufacturing to inspection and despatch takes a long supply chain cycle time holding space as well as inventory. An interview with the chairman of ACPL in the case highlights issues affecting its margins and growth. The long process to delivery time may be in vogue in this type of industry but this holds up a huge inventory. The company management has been working to resolve this crisis along with an urgent need to grow in a competitive environment. The problem is being addressed. Expected learning outcomes – This case study should help students to understand the concept of the supply chain and supply cycle, in a manufacturing company in particular. It has been found that students understand the supply chain as part of the marketing function dealing with finished stocks, warehousing and delivery to end customers as per agreements, and arranging payments from customers. The supply chain also deals with in bound materials management. Raw materials planning, purchasing, inventory management are crucial for effective business operations management in any organisation. Supplementary materials – Teaching notes are available; please contact your librarian for access. Close
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5Implementing strategic stock to improve humanitarian aid response
Author(s):Joakim Kembro
Title – Implementing strategic stock to improve humanitarian aid response. Subject area – Humanitarian logistics, aid response. Study level/applicability – Master/advanced level; courses in: humanitarian logistics; port operations and management; supply chain management and logistics. Case overview – Recently, the humanitarian organization Global Food Aid (GFA) has received criticism for slow response to the on-going drought in East Africa. One of the reasons is the long lead times to transport and distribute food. Therefore, GFA has launched a project called “Strategic stock” where food will be pre-positioned in strategic locations around the world. Because of its importance as a gateway for East Africa, the Port of Mombasa has been selected as the pilot project. Headquarters of GFA has engaged a team of logistics and warehouse experts to plan, run and evaluate the pilot project in Mombasa. Expected learning outcomes – Through this case, the students (who take on the role of the experts) will gain knowledge in a wide range of areas. First, they will gain a thorough insight to coordinating a port operation in one of the major ports in Africa. Second, the case increases the understanding of working with logistics in a humanitarian aid context. Third, the students will learn how to work with logistics both on a strategic level (planning the implementation of strategic stock) and on an operational level (handling the different events that occur throughout the case). There is also a learning element related to risk management. Supplementary materials – Teaching notes are available. Close
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6Health Pharma: managing supply chain
Author(s):Surajit Ghosh Dastidar, Rahul Thakurta, Anusha Sreeram
Title – Health Pharma: managing supply chain. Subject area – The case deals with the Bullwhip phenomena that can be observed in a supply chain. Study level/applicability – This case is suitable for all levels of students, undergraduate MBA to Executive MBA classes and practitioners. Assignment questions are designed from the perspective of teaching this case to a business student audience. The case is ideally suited for a supply chain management course and can be introduced to demonstrate the bullwhip effect in an operations management course. Case overview – Set in May 2011, the case presents the discussions in the meeting summoned by Mr Srinivas, the director (technical) of Health Pharma (not the name of a real organization) in response to the huge losses faced by the organization in the last financial year. The discussions point to the inability of the organization to appropriately forecast demand across the different echelons and also absence of information transparency, leading to the loss. The catastrophe indicated the need to adopt an ERP solution, which was earlier overlooked by Health Pharma management. Expected learning outcomes – These are an introduction to the concepts of the bullwhip effect and the case presents a managerial solution to the supply chain problem demonstrated. Supplementary materials – Teaching notes are available for facilitating the instructor to present and discuss the case in a classroom setting. Close
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7Coping with capacity expansion: Go-Goal Hydro's panache
Author(s):Saroj Koul, Mayank Arora
Title – Coping with capacity expansion: Go-Goal Hydro's panache. Subject area – Operations management. Study level/applicability – This case study is intended for MBA, final year industrial engineering and 1st year PhD students, for use in graduate engineering, post graduate and executive level management programs. The case study illustrates operational and participative management control system in a matrix and flexible organization structure. Case overview – Satish Arora (CEO) and Praveen Arora (Director Finance), a husband and wife team, own and operate Go-Goal Hydro Power Ltd (Go-GoalHPL) as a small medium enterprise (SME). Go-GoalHPL renovates hydro power generating machines up to 250 MW rating. Their current renovation/overhauling projects are located at different sites in India. Go-GoalHPL has grown its business by pursuing new avenues that include execution of major renovation projects and construction of new projects on a turnkey basis. Go-GoalHPL's management, despite their on-going successes, are concerned about severe capacity shortages if immediate actions were not taken. They have identified three capacity expansion options: continue current operating practices and obtain additional production space; undertake a make-versus-buy study and consider outsourcing parts; and implement world-class manufacturing techniques through adoption of focused factories. The first two options represented simple incremental changes while the third presents a radical alternative that required a major reorganization of the company operations and support functions. Expected learning outcomes – These include knowledge about competitiveness, corporate survival, sustainable business, operations management, productivity, performance. Supplementary materials – Teaching notes are available for faculty. Please consult your librarian. Close
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8XL Pharmaceutical – effective operation and logistics
Author(s):Kamal Jaafar, Jawahitha Sarabdeen
Title – XL Pharmaceutical – effective operation and logistics. Subject area – Operation and logistics. Study level/applicability – Students and practitioners. Case overview – This case study analysis the logistical and operational issues that one of the leading pharmaceutical companies in the MENA region is facing. The case provides a practical example of a company which positioned itself well to be a leading company. However, there are some inherent operational and logistical problems that hinder the company to reach its leading position. The first section of this case describes the company, its process and its operational problems. The second section is dedicated to the analysis of the operational capabilities and current key issues. The last section provides recommendations on how to improve the current operations and ways in which the improvements can be implemented, as well showing the benefits to the company based on the theoretical and practical frameworks. Expected learning outcomes – Understand how operational issues affect company performance. Analyse the effect that poor operational process can have on the overall company business. Evaluate alternatives for process modifications. Create plans for process improvements and assess its operational and logistical implications. Supplementary materials – Teaching notes. Close
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9Noor Dubai Foundation: managing blindness in developing countries
Author(s):Linzi J. Kemp, Immanuel A. Moonesar, Shurooq Al Banna
Title – Noor Dubai Foundation: managing blindness in developing countries Subject area – Business, management. Study level/applicability – This case is suitable for undergraduate and postgraduate students studying topics related to human resources, decision making, managing in multinational companies and crisis management. In addition, the case is useful study for practitioners in non-governmental organizations (NGO). Case overview – Dr Manal Taryam, the Chief Executive Officer, was discussing with Ms Shurooq Al Banna, Marketing Specialist, the achievements and challenges faced at Noor Dubai over the past three years. Noor Dubai is an international charity for the prevention and treatment of blindness. The problem facing these decision makers is the prioritization of their resources to support logistics management, operations, human resources, funding and educational issues. In addition, to meet the needs of the visually impaired, a long-term mission is to establish permanent eye centers in areas of most need. Expected learning outcomes – Students will be able to: Describe the problems facing Noor Dubai in relation to logistics management, operations, human resources, funding and educational issues. Explain how the management strategies of Noor Dubai prioritize logistics management, operations, human resources, funding and education. Supplementary materials – Teaching notes. Close
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10Kiwanis Pancake Day – a service operations management case study
Author(s):Andrew Tiger, Robert Howard
Title – Kiwanis Pancake Day – a service operations management case study. Subject area – Operations management. Study level/applicability – Undergraduate and MBA OM courses. Case overview – Kiwanis International is a global service organization dedicated to improving the world by helping children. The Durant, Oklahoma chapter holds its primary annual fundraiser the first Tuesday of November, which is also Election Day. The chapter sells and serves fresh pancakes throughout the day; therefore, the event is the Kiwanis Pancake Day. While serving in his first Pancake Day, Robert Howard, a new Kiwanian, notices service operations management issues such as long lines, spiky demand, and customers leaving before being served. Based on his management experience in the grocery business and his academic training in queuing systems, Robert performs an analysis of the system with the purpose of improving service operations. Expected learning outcomes – Perform queuing analysis. Understand demand management. Explain the psychology of waiting. Supplementary materials – Teaching notes and spreadsheet-based multiple-server simulator. Close
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