Search
  Advanced Search
 
Case study search
Emerald logo.

18
 

ISSN:

Online from: 2011

Information: About this Collection

Options: icon: RSS Latest articles RSS  |  To add Case Study Alerts please take an Emerald profile

Similarities and differences between TQM, six sigma and lean


Document Information:
Title:Similarities and differences between TQM, six sigma and lean
Author(s):Roy Andersson (School of Engineering, University College of Borås, Borås, Sweden), Henrik Eriksson (School of Engineering, University College of Borås, Borås, Sweden), Håkan Torstensson (School of Engineering, University College of Borås, Borås, Sweden)
Citation:Roy Andersson, Henrik Eriksson, Håkan Torstensson, "Similarities and differences between TQM, six sigma and lean", Emerald 18, (2006)
Keywords:Lean production, Quality improvement, Quality management, Six sigma, Total quality management
Article type:Research paper
DOI:10.1108/09544780610660004 (Permanent URL)
Publisher:Emerald Group Publishing Limited
Abstract:

Purpose – During the last decades, different quality management concepts, including total quality management (TQM), six sigma and lean, have been applied by many different organisations. Although much important work has been documented regarding TQM, six sigma and lean, a number of questions remain concerning the applicability of these concepts in various organisations and contexts. Hence, the purpose of this paper is to describe the similarities and differences between the concepts, including an evaluation and criticism of each concept.

Design/methodology/approach – Within a case study, a literature review and face-to-face interviews in typical TQM, six sigma and lean organisations have been carried out.

Findings – While TQM, six sigma and lean have many similarities, especially concerning origin, methodologies, tools and effects, they differ in some areas, in particular concerning the main theory, approach and the main criticism. The lean concept is slightly different from TQM and six sigma. However, there is a lot to gain if organisations are able to combine these three concepts, as they are complementary. Six sigma and lean are excellent road-maps, which could be used one by one or combined, together with the values in TQM.

Originality/value – The paper provides guidance to organisations regarding the applicability and properties of quality concepts. Organisations need to work continuously with customer-orientated activities in order to survive; irrespective of how these activities are labelled. The paper will also serve as a basis for further research in this area, focusing on practical experience of these concepts.


Icon: Teaching notes.

Fulltext Options:

Login

Login

Existing customers: login
to access this document

Login


- Forgot password?

- Athens/Institutional login

Purchase

Purchase

Downloadable; Printable; Owned
HTML, PDF (94kb)
Purchase

To purchase this item please login or register.

Login


- Forgot password?

Recommend to your librarian

Complete and print this form to request this document from your librarian

Marked list


Bookmark & share

Reprints & permissions