IDOM engineers a knowledge culture: Learning processes embedded in business

Reveals how Spanish engineering company IDOM promotes people‐focused knowledge management, socialization and collective learning.

Draws on interviews carried out by the authors.

Highlights the importance of articulating a knowledge‐sharing culture throughout the organization, and the importance of management setting the right example.

Puts forward the view that the assignment of individuals to a specific job is the most important managerial task for the development of individuals in a professional‐services company, as it is within the framework of the development of a specific project that the greatest possibilities of exchange of tacit knowledge occur.

Shows knowledge‐management specialists how one organization has succeeded in achieving an open and co‐operative culture.