Competencies to compete: mapping performance to make a change

If there was one thing you could change in your organization, what would it be? A big question, yes, so let us narrow it down a little. If there was one thing your organization could successfully work toward to improve, what would it be? This is more nuanced, as it takes away things such as unplanned celebrity endorsement, eureka moments in the lab from nowhere, and alchemy from the equation. So, what could your organization do: develop a more efficient supply chain, train the accounts team to sort out company debt, or persuade the board to ditch legacy products and invest in AI instead? All of these would be good, but would they be truly transformative?