Keeping your promises: Understanding inter-organizational learning and service networks

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds his/her own impartial comments and places the articles in context.

Have you ever thought what McDonalds can learn from the operators of its franchises? What Uber drivers can tell the company they supply their services to? Or even what Airbnb can be told about hospitality from its would-be hoteliers? When it comes to organizational learning, it is clear that anyone selling their services to a huge multinational will be trained, and indeed learn a lot about such things as branding, range management and cost control. But few of us would stop to think what the big corporate can learn from the small supplier.

This paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.