A model of intention to use official COVID-19 websites
ISSN: 0965-4283
Article publication date: 13 October 2020
Issue publication date: 11 November 2020
Abstract
Purpose
This research aims to test the effects of attitude, perceived behavioral control (PBC), subjective norm and perceived quality of official coronavirus disease 2019 (COVID-19) websites on intention to use official COVID-19 websites.
Design/methodology/approach
This study collected data using an online questionnaire. It involved 120 Indonesians who used official COVID-19 websites. The data were analyzed using the multiple regression analysis.
Findings
This research found that intention to use official COVID-19 websites is significantly and positively affected by the quality of the website, attitude and subjective norm. PBC does not influence intention to use official COVID-19 websites.
Research limitations/implications
This research was only conducted in the context of Indonesians. Furthermore, a convenience sampling technique was applied. Future research should be done in a different context with larger samples to test the generalization of this research's findings.
Practical implications
To improve intention to use official COVID-19 websites, people must be directed to have a positive attitude toward the website. The developer must ensure the quality of the website. It is also essential to involve leaders and public figures whose opinions might be able to sway citizens to use official COVID-19 websites consistently.
Originality/value
This research is the first one of its kind that studied citizens' intention to use official COVID-19 websites.
Keywords
Acknowledgements
All authors are the main contributors of this paper.
Citation
Sumaedi, S., Bakti, I.G.M.Y., Rakhmawati, T., Astrini, N.J., Widianti, T., Damayanti, S., Massijaya, M.A. and Jati, R.K. (2020), "A model of intention to use official COVID-19 websites", Health Education, Vol. 120 No. 4, pp. 249-261. https://doi.org/10.1108/HE-07-2020-0048
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited