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A critical review of smart hospitality and tourism research

Rob Law (Department of Integrated Resort and Tourism Management, Faculty of Business Administration, Asia-Pacific Academy of Economics and Management, University of Macau, Macau SAR, China)
Huiyue Ye (Department of Integrated Resort and Tourism Management, Faculty of Business Administration, Asia-Pacific Academy of Economics and Management, University of Macau, Macau SAR, China)
Irene Cheng Chu Chan (School of Hospitality Management, Macao Institute for Tourism Studies, Macao SAR, China)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 24 November 2021

Issue publication date: 21 January 2022

2443

Abstract

Purpose

This study aims to build a comprehensive knowledge structure of smart hospitality and tourism research.

Design/methodology/approach

Content analysis is carried out on the themes of pertinent research from the perspectives of customers, suppliers, technology and policymakers.

Findings

Results show that over half of the reviewed articles are carried out from the perspective of customers, while those of suppliers, technology and policymakers are less discussed. The unbalanced number of articles reveals an evident mismatch between the supply and demand.

Practical implications

Findings provide theoretical and practical implications from different perspectives. Collaboration among various stakeholders is also advocated to achieve sustainable and balanced development of the smart hospitality and tourism industry.

Originality/value

This study contributes to smart hospitality and tourism research through an in-depth review of relevant literature. Based on the findings, the identified research gaps provide potential directions for future knowledge development.

Keywords

Acknowledgements

The authors would like to thank the anonymous reviewers for their constructive feedback on an early version of this paper. This project was partly supported by a research grant funded by the University of Macau.

Citation

Law, R., Ye, H. and Chan, I.C.C. (2022), "A critical review of smart hospitality and tourism research", International Journal of Contemporary Hospitality Management, Vol. 34 No. 2, pp. 623-641. https://doi.org/10.1108/IJCHM-08-2021-0986

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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