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Closing the delivery gap: Operationalizing the care delivery value chain and continuous quality improvement for HIV/AIDS services in Kara, Togo

Kevin Peter Fiori (Hope Through Health, Medway, Massachusetts, USA) (Montefiore Medical Center, Bronx, New York, USA)
Jennifer Schechter (Hope Through Health, Medway, Massachusetts, USA)
Sesso Christophe Gbeleou (Hope Through Health/Association Espoir pour Demain, Kara, Togo)
Sandra Braganza (Montefiore Medical Center, Bronx, New York, USA)
Joseph Rhatigan (Brigham and Women’s Hospital, Boston, Massachusetts, USA)
Spero Houndenou (Hope Through Health/Association Espoir pour Demain, Kara, Togo)
Andrew Lopez (Hope Through Health/Association Espoir pour Demain, Kara, Togo)
Emily Bensen (Hope Through Health, Medway, Massachusetts, USA)
Lisa Hirschhorn (Northwestern University Feinberg School of Medicine, Chicago, Illinois, USA)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 14 May 2018

218

Abstract

Purpose

The purpose of this paper is to describe the authors’ experience operationalizing the care delivery value chain (CDVC) as a management and continuous quality improvement (QI) approach to strengthen HIV/AIDS services provided in Northern Togo through addressing gaps across a care continuum.

Design/methodology/approach

The authors led a series of discussions to develop a CDVC specific to existing HIV/AIDS services in Northern Togo. Using the CDVC framework, 28 specific gaps in service delivery were identified and integrated into a strategic QI plan.

Findings

At 12 months, 92 percent of delivery gaps had demonstrated improvement. The CDVC framework proved to be valuable in the following ways. First, it facilitated the first comprehensive mapping of HIV/AIDS services in the Kara region of Togo. Second, it enabled the identification of gaps or insufficiencies in the currently available services across the full continuum of care. Third, it catalyzed the creation of a strategic QI plan based on identified gaps.

Research limitations/implications

This case description is the authors’ experience in one setting and should not be considered comparative in nature. Furthermore, the approach described may not be applicable to all initiatives and/or organizations. As described, the lack of sophisticated and comprehensive data collection systems limited the authors’ ability to collect reliable data on some of the QI initiatives planned.

Practical implications

The operationalization of the CDVC framework is an effective approach to drive continuous QI.

Originality/value

Through the operationalization of the CDVC, the authors developed a new approach for assessing existing services, identifying gaps in service delivery and directing continuous QI initiatives in a strategic manner.

Keywords

Citation

Fiori, K.P., Schechter, J., Gbeleou, S.C., Braganza, S., Rhatigan, J., Houndenou, S., Lopez, A., Bensen, E. and Hirschhorn, L. (2018), "Closing the delivery gap: Operationalizing the care delivery value chain and continuous quality improvement for HIV/AIDS services in Kara, Togo", International Journal of Health Care Quality Assurance, Vol. 31 No. 4, pp. 327-336. https://doi.org/10.1108/IJHCQA-02-2017-0024

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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