Quality initiatives, quality awards and performance; contingency effect
ISSN: 1368-3047
Article publication date: 8 October 2019
Issue publication date: 15 October 2019
Abstract
Purpose
This paper aims to explore the contingency effect of winning a specific Indian quality award (QA) on the correlation between interacting quality initiatives (QI) and QA with performance measures (PM) during the continuous improvement (CI) journey of Indian organizations.
Design/methodology/approach
Data collected from a survey were followed by validity and reliability analyzes of the instrument. Hypotheses were tested using Spearman’s correlation test and Fisher’s Z-test.
Findings
Similarities and differences among four Indian QA in terms of PM affected by the interacting QI and QA models during different phases of CI journey were identified.
Practical implications
Preliminary identification of PM that realistically reflected the adoption of QI and QA models during different phases of the CI journey.
Originality/value
This study attempts to fill the gap of scarce holistic studies on the interacting QI and QA as they affect the PM through the CI journey of organizations.
Keywords
Citation
Upadhyaya, G. and Bhat K., S. (2019), "Quality initiatives, quality awards and performance; contingency effect", Measuring Business Excellence, Vol. 23 No. 3, pp. 335-349. https://doi.org/10.1108/MBE-11-2018-0090
Publisher
:Emerald Publishing Limited
Copyright © 2019, Emerald Publishing Limited