The yin and yang of employee voice: an exploratory study
ISSN: 0048-3486
Article publication date: 14 March 2023
Issue publication date: 26 February 2024
Abstract
Purpose
This study examines the yin (promotive) and yang (prohibitive) of employee voice based on employee preference for voice channel attributes. Employee inputs may be disregarded, requiring employees to maneuver for unheeded voice and adopt alternate voice tactics. The authors emphasize the ubiquity of lurking employee silence and its affective effects on subsequent cycles of voice or silence.
Design/methodology/approach
Qualitative design involving semi-structured interviews of employees from service sector firms in India assisted the inquiry.
Findings
Employees prefer voice channel attributes that ensure visibility and data substance for promotive voice and anonymity and confidentiality for prohibitive voice. Voice target switching and message reframing were common employee strategies. Silence on both sharing views/opinions (promotive) and voicing issues/concerns (prohibitive) weakens employee future voice incidents, besides suppressing the affect. Post-silence cognitive reappraisal increases voice incidences.
Research limitations/implications
Findings may have limited generalizability given the qualitative design of the study. Moving beyond extant episodic voice research, the authors demonstrate the recurrent nature of employee voice and silence. The study broadens perspectives on how varied voice types necessitate nuanced voice channel attributes.
Originality/value
Present work brings together organizational behavior (OB) perspective on discretionary voice through human resource (HR)-based channels, helping bridge the gap between previously disparate stands.
Keywords
Acknowledgements
*All authors have contributed equally to this work.
Citation
Goel, A., Khan, N. and Dyaram, L. (2024), "The yin and yang of employee voice: an exploratory study", Personnel Review, Vol. 53 No. 2, pp. 473-487. https://doi.org/10.1108/PR-06-2022-0453
Publisher
:Emerald Publishing Limited
Copyright © 2023, Emerald Publishing Limited