Applying airline error management principles on the ground: An interview with Jan U. Hagen, author of Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error
Abstract
Purpose
Provides an interview Jan U. Hagen, author of Confronting Mistakes.
Design/methodology/approach
Provides an interview Jan U. Hagen.
Findings
Discusses crew resource management (CRM), a concept widely-adopted in the aviation industry as a means of responding to and dealing with human error.
Practical implications
Offers advice on how to embark on the cultural shift required in order to effectively manage error.
Originality/value
Draws on Hagen's expertise within the aviation industry to discuss the value of implementing similar error management practices in a wider business context.
Keywords
Citation
(2014), "Applying airline error management principles on the ground: An interview with Jan U. Hagen, author of Confronting Mistakes: Lessons from the Aviation Industry When Dealing with Error", Strategic Direction, Vol. 30 No. 2, pp. 34-35. https://doi.org/10.1108/SD-02-2014-0009
Publisher
:Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited