Advanced
search

To read this content please select one of the options below:

Determinants of effectiveness of lean healthcare performance in Malaysian public hospitals

Kim Yoke Ong (Faculty of Business and Economics, University of Malaya, Kuala Lumpur, Malaysia) (Department of Management, Sunway University, Subang Jaya, Malaysia)
Suhaiza Zailani (Faculty of Business and Economics, University of Malaya, Kuala Lumpur, Malaysia)
Kanagi Kanapathy (Faculty of Business and Economics, University of Malaya, Kuala Lumpur, Malaysia)
Muhammad Khalilur Rahman (Faculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Pengkalan Chepa, Malaysia) (Angkasa-Umk Research Academy (AURA), Universiti Malaysia Kelantan, Pengkalan Chepa, Malaysia)
Abdullah Al Mamun (UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, Bangi, Malaysia)
Miraj Ahmed Bhuiyan (School of Economics, Guangdong University of Finance and Economics, Guangzhou, China)

The TQM Journal

ISSN: 1754-2731

Article publication date: 19 September 2022

Issue publication date: 5 September 2023

434

Abstract

Purpose

This study aims to explore the lean leadership factors influencing the effectiveness of lean healthcare performance at hospitals.

Design/methodology/approach

A total of 217 healthcare professionals’ responses were included for data analysis. The data were analyzed using the partial least square technique.

Findings

The findings revealed that improvement culture, gemba (hands-on approach), hoshin kanri (goal-oriented) and qualification are the crucial lean leadership factors that positively influence the effectiveness of lean healthcare performance at hospitals. The results indicated that the self-development of lean leaders has no significant impact on the effectiveness of lead healthcare performance.

Originality/value

The findings of this study could contribute to the healthcare institutions in Malaysia perceive the benefits of lean healthcare and show a positive intention of using lean leadership principles.

Keywords

Citation

Ong, K.Y., Zailani, S., Kanapathy, K., Rahman, M.K., Mamun, A.A. and Bhuiyan, M.A. (2023), "Determinants of effectiveness of lean healthcare performance in Malaysian public hospitals", The TQM Journal, Vol. 35 No. 7, pp. 1815-1829. https://doi.org/10.1108/TQM-04-2022-0137

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

Related articles

Manage cookies

We’re listening — tell us what you think

Join us on our journey