Meeting the information needs of distance learners ‐ the Open University’s response

Distance learning is becoming an accepted means of study for many UK undergraduate and postgraduate students. Librarians now face the challenge of delivering library services to these new customers. The Open University has accepted this challenge, and has been working to create services for students and staff that will never visit the ‘real’ library. This article gives a description of the OU Library’s work in this area in the last five years.