Using quality tools and techniques successfully
R.E. McQuater
(Quality Management Centre, Manchester School of Management, UMIST, Manchester, UK.)
C.H. Scurr
(Total Quality Management International, Frodsham, Cheshire, UK.)
B.G. Dale
(Quality Management Centre, Manchester School of Management, UMIST, Manchester, UK.)
P.G. Hillman
(Total Quality Management International, Frodsham, Cheshire, UK.)
7719
Abstract
Outlines the key factors in the successful use of quality management tools and techniques in a process of continuous improvement. Examines some of the common difficulties in use and application together with tips to overcome and steer around them. Details of a health check for assessing tools and techniques is also given.
Keywords
Citation
McQuater, R.E., Scurr, C.H., Dale, B.G. and Hillman, P.G. (1995), "Using quality tools and techniques successfully", The TQM Magazine, Vol. 7 No. 6, pp. 37-42. https://doi.org/10.1108/09544789510103761
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited