Effective management of healthcare change
John W. Moran
(Changing Healthcare, Inc., Massachusetts, USA)
Baird K. Brightman
(Changing Healthcare, Inc., Massachusetts, USA)
4370
Abstract
Introduces a change model as a tool to help change leaders and agents to understand why resistance to change occurs and to suggest some ways to reduce resistance. Suggests four change levers, i.e. beliefs, skills, values and behaviors as being elements within people which must change in a successful change process and considers ways to achieve this.
Keywords
Citation
Moran, J.W. and Brightman, B.K. (1998), "Effective management of healthcare change", The TQM Magazine, Vol. 10 No. 1, pp. 27-29. https://doi.org/10.1108/09544789810197792
Publisher
:MCB UP Ltd
Copyright © 1998, MCB UP Limited