Total Quality at Thomas Cork SML
Managing Service Quality: An International Journal
ISSN: 0960-4529
Article publication date: 1 October 1994
Abstract
Charts Thomas Cork SM Ltd’s path to total quality. Summarizes the company’s main activities, before describing the events that led to an interest in total quality management. Details the early experiences and enthusiasm, and also the subsequent failure of TQM. Concludes with the re‐incorporation of TQM in the company and a word of warning about high expectations.
Keywords
Citation
Seel, I.C. (1994), "Total Quality at Thomas Cork SML", Managing Service Quality: An International Journal, Vol. 4 No. 5, pp. 21-25. https://doi.org/10.1108/09604529410068457
Publisher
:MCB UP Ltd
Copyright © 1994, MCB UP Limited