A nursing interaction approach to consumer Internet training on quality health care

Author(s):

Marsha L. Lesley (Doctoral Student, College of Nursing, Wayne State University Detroit, Michigan, USA)

Marilyn H. Oermann (Professor, College of Nursing, Wayne State University Detroit, Michigan, USA)

Jillon S. Vander Wal (Assistant Professor, College of Nursing, Wayne State University Detroit, Michigan, USA)

Citation:

Marsha L. Lesley, Marilyn H. Oermann, Jillon S. Vander Wal, (2004) "A nursing interaction approach to consumer Internet training on quality health care", Health Education, Vol. 104 Iss: 1, pp.25 - 32

DOI

http://dx.doi.org/10.1108/09654280410511761

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Acknowledgements:

The authors would like to thank the library director and staff where the study was conducted, and also the study participants.

Funding provided by the Gershenson Distinguished Faculty Fellowship Award, Wayne State University, Detroit, Michigan.

Received November 2002 Revised June 2003 Accepted June 2003

Abstract:

This study examined the effectiveness of using the Internet to teach consumers about quality health care, compared consumer definitions of quality health care prior to and following completion of the Internet experience, and compared ratings of learning, satisfaction and value of the Internet instruction between consumers who completed the Internet intervention alone and consumers who completed the Internet intervention and interacted with a nurse. A total of 34 people from a community library participated in this randomized comparative study. The intervention was effective in increasing consumer knowledge of quality care from pre‐ to post‐test. Although there were no significant differences between the two groups in knowledge gain, consumers in the interaction group had significantly higher scores on usefulness of the information in assessing the quality of care they are receiving from their health‐care providers.

Keywords:

Consumers, Health education, Internet, Quality awareness

Type:

Research paperCase study

Publisher:

Emerald Group Publishing Limited