A framework for the dimensions of quality in higher education
Abstract
In any quality improvement programme, measurement plays a vital role as it provides information for decision making. Finding the characteristics of quality is a prerequisite for the measurement process. Despite recent research on general service’s quality dimensions, little work has been concentrated on public services and in particular higher education. Examines conceptual models proposed for different environments for consistency with higher education. Reviews quality factors found in the relevant literature and presents a new framework for the dimensions of quality in higher education.
Keywords
Citation
Owlia, M.S. and Aspinwall, E.M. (1996), "A framework for the dimensions of quality in higher education", Quality Assurance in Education, Vol. 4 No. 2, pp. 12-20. https://doi.org/10.1108/09684889610116012
Publisher
:MCB UP Ltd
Copyright © 1996, MCB UP Limited