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Interest‐based negotiation: An essential business and communications tool for the public relations counselor

Neil H. Katz (Maxwell School, Syracuse University, University, New York, USA)
Nancy M. Pattarini (Paige Communications Group, Utica, New York, USA)

Journal of Communication Management

ISSN: 1363-254X

Article publication date: 15 February 2008

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Abstract

Purpose

The purpose of this paper is to introduce the principles of interest‐based negotiation to communications professionals and provide examples of how the technique can be applied to both the business and practice of public relations.

Design/methodology/approach

The paper looks at interest‐based negotiation as an approach for managing differences or overcoming obstacles for the public relations counselor.

Findings

The paper finds that with an understanding of interest‐based negotiation, the public relations counselor can introduce clients to a highly valuable approach for managing differences or overcoming obstacles. Using carefully articulated principles, steps, and techniques, interest‐based negotiation can improve client's ability to establish trust and credibility with stakeholders. The approach also can play a significant role in helping strengthen rapport in the public relations consultant‐client relationship.

Originality/value

The paper provides interesting information on the use of interest‐based negotiation.

Keywords

Citation

Katz, N.H. and Pattarini, N.M. (2008), "Interest‐based negotiation: An essential business and communications tool for the public relations counselor", Journal of Communication Management, Vol. 12 No. 1, pp. 88-97. https://doi.org/10.1108/13632540810854253

Publisher

:

Emerald Group Publishing Limited

Copyright © 2008, Emerald Group Publishing Limited

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