Implementing process‐oriented knowledge management strategies
Abstract
Despite growing interest about a strategic perspective on knowledge management (KM), there is still a lack of a procedure and methods to guide the implementation of KM strategies. In this paper, we review the current state of practice of KM initiatives and identify four scenarios for potentially successful KM initiatives. The majority of organizations can be described as being a knowledge management starter. In order to improve these KM initiatives and link them to business strategy, we suggest a process‐oriented knowledge management approach as a step to bridge the gap between human‐ and technology‐oriented KM. This approach is outlined with the help of the four levels of intervention: (1) strategy, (2) KM organization and processes, (3) topics/content, and (4) instruments/systems. The definition and implementation of a process‐oriented KM strategy in a large transaction bank will serve as an example to illustrate the application of our approach.
Keywords
Citation
Maier, R. and Remus, U. (2003), "Implementing process‐oriented knowledge management strategies", Journal of Knowledge Management, Vol. 7 No. 4, pp. 62-74. https://doi.org/10.1108/13673270310492958
Publisher
:MCB UP Ltd
Copyright © 2003, MCB UP Limited