Adoption of internet in Malaysian SMEs

This paper aims to investigate empirically the decision of small to medium‐sized enterprises (SMEs) to adopt the internet in their businesses.

Using a survey of 465 sampled SMEs from Klan valley area in Malaysia, this study tests seven hypotheses about the factors that influence internet adoption.

The findings show that manager's characteristics, perceived benefits, organisational culture, technological competency and cost of adoption have significant relationships with internet adoption. The results of the study of highly educated managers of SMEs also revealed a non‐significant relationship between language, growth of web and internet adoption.

The study provides more understanding of managers' perceptions about internet adoption in their businesses. Those interested in promoting the web may find these results helpful in guiding their efforts.