BPR implementation process: an analysis of key success and failure factors
Majed Al‐Mashari
(Bradford University Management Centre, Bradford, UK)
Mohamed Zairi
(Bradford University Management Centre, Bradford, UK)
14488
Abstract
This paper provides a holistic view of the Business Process Re‐engineering (BPR) implementation process. It reviews the literature relating to the hard and soft factors that cause success and failure for BPR implementation, classifies these factors into subgroups, and identifies key factors of success and failure. Finally, it explains how these factors influence the process of BPR implementation.
Keywords
Citation
Al‐Mashari, M. and Zairi, M. (1999), "BPR implementation process: an analysis of key success and failure factors", Business Process Management Journal, Vol. 5 No. 1, pp. 87-112. https://doi.org/10.1108/14637159910249108
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited