Performance measurement action research
Abstract
Purpose
The purpose of this paper is to summarise the four phases of the action learning processes that Centre for Facilities Management have undertaken with a major central government department.
Design/methodology/approach
Action research. The researchers have been imbedded in the client organisation through knowledge transfer programme and went through an action learning process with the organisation.
Findings
The researchers have implemented the new and improved performance management system and shared KPIs with the department. The new system has been aimed to address the problems within the previous system.
Research limitations/implications
The action learning cycle was not fully completed as the new system has not been evaluated by the researcher yet.
Practical implications
The problems with the department's performance measurement system (PMS) are very common among other facilities department who are trying to manage their suppliers. Therefore, they should be able to learn the lessons and processes of how to establish an effective performance management system.
Originality/value
This is the first time the researchers have published the whole action research process they went through in trying to review, design and implement the PMS.
Keywords
Citation
Zhou Moss, Q., Alho, J. and Alexander, K. (2007), "Performance measurement action research", Journal of Facilities Management, Vol. 5 No. 4, pp. 290-300. https://doi.org/10.1108/14725960710822277
Publisher
:Emerald Group Publishing Limited
Copyright © 2007, Emerald Group Publishing Limited