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The effect of trust with suppliers on hospital supply chain performance: The mediating role of supplier integration

Ayman Bahjat Abdallah (Department of Business Management, The University of Jordan, Amman, Jordan)
Mais Issam Abdullah (Department of Business Management, The University of Jordan, Amman, Jordan)
Firas Izzat Mahmoud Saleh (Department of Business Management, The University of Jordan, Amman, Jordan)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 3 April 2017

4543

Abstract

Purpose

The purpose of this paper is to investigate the effect of trust with suppliers on hospital-supplier integration (SI) and hospital supply chain (SC) performance. Additionally, the mediating effect of SI on trust-hospital SC performance is investigated.

Design/methodology/approach

A research model and hypotheses were developed based on literature review. The study is based on survey data collected from 152 respondents in 55 private hospitals in Jordan. The proposed hypotheses were tested using structural equation modeling.

Findings

The paper finds that trust with suppliers has a positive impact on hospital-SI and hospital SC performance. Hospital-SI partially mediates the relationship between trust and hospital SC performance.

Practical implications

The findings of this research provide useful insights into the role of trust in boosting SC performance in the healthcare sector. High levels of SI not only improve hospital SC performance but also enhance the transformation of trust benefits into SC performance.

Originality/value

This research is one of the limited studies that investigated the effect of trust on hospital-SI and hospital SC performance in the healthcare sector. To the best of the authors’ knowledge, this is the first study to investigate those relationships in the Middle East in general and in Jordan in particular.

Keywords

Citation

Abdallah, A.B., Abdullah, M.I. and Mahmoud Saleh, F.I. (2017), "The effect of trust with suppliers on hospital supply chain performance: The mediating role of supplier integration", Benchmarking: An International Journal, Vol. 24 No. 3, pp. 694-715. https://doi.org/10.1108/BIJ-05-2016-0062

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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