What makes a competent change manager? The importance of developing the “right” attitudes
Development and Learning in Organizations
ISSN: 1477-7282
Article publication date: 4 September 2017
Abstract
Purpose
The purpose of this paper is to highlight the importance of developing the “right” attitudes toward change.
Design/methodology/approach
The viewpoint is based on more than 20 years of experience gained and insights developed through consulting projects and training conducted for numerous multinational companies and public sector organizations across Asia. An overview of international and national competency frameworks that include change management from Australia, United Kingdom, and Singapore is also presented.
Findings
A competent change manager requires a combination of knowledge, skills, and attitude to effect change. While knowledge and skills have traditionally been emphasized, there is a need to develop the “right” attitude as well.
Research limitations
This article is based on the author's personal viewpoint which may be subjective.
Practical limitations
The paper provides researchers with an insight on the importance of attitudes as a key contributing factor to change management competency. For the practitioners, it provides another perspective for designing more effective education programs to train change managers with an emphasis on attitudes.
Originality/value
This paper contributes to the existing change management literature by providing insights on the importance of competency, in particular, the “right” attitude required of a change manager.
Keywords
Citation
Hoe, S.L. (2017), "What makes a competent change manager? The importance of developing the “right” attitudes", Development and Learning in Organizations, Vol. 31 No. 5, pp. 14-16. https://doi.org/10.1108/DLO-01-2017-0002
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited