Leaving first-line managers to sink or swim will hit your bottom line

The purpose of the paper is to look at how investing in the skills development of first-line leaders can improve overall business performance. First-line leaders are the largest and arguably the most important group of leaders in any organization; yet recent research shows that they are one of the most neglected in terms of training and development, which is impacting businesses’ bottom line.

This study involves literature review and Forum Europe, Middle East and Africa’s own survey data.

It is the companies that take the time to invest in developing the essential skills of their first-line leaders that will reap the rewards generated through their ability to create a highly motivated, engaged and results-driven team.

Focusses on the skills required by first-line leaders, and the five “engagement needs” they must understand in order to motivate the workforce.