Boundary emergence in inter-organizational innovation: The influence of strategizing, identification and sensemaking

Inter-organizational innovation is becoming an attractive development form in view of the complexity of many of today’s innovations. However, inter-organizational innovation does not often lead to the desired results. To understand this paradoxical situation, the purpose of this paper is to examine a high-novelty R & D collaboration between multiple organizations with focus on the occurrence of knowledge boundaries and their underlying mechanisms.

The analysis is based on a grounded longitudinal study of an inter-organizational R & D team. Participant observation data, interviews, and document data have been collected over three years.

The study identified six different knowledge boundaries characterized by processes of sensemaking, strategizing, and group identification. These three processes were all rooted in continuous attempts at the individual level to reduce uncertainty, and the findings therefore highlight the unexpected consequences of uncertainty reduction. Uncertainty reduction through sensemaking, strategizing, and group identification may reduce the uncertainty at the individual level but also provoke the emergence of knowledge boundaries at the team level, thereby impeding knowledge exchange. Furthermore, the knowledge integration literature highlights that knowledge boundaries are relational, but the identification of a cognitive boundary indicates that some problems are so complex that a knowledge boundary is delimited to the single individual.

Most research on knowledge boundaries has focussed on the elimination of knowledge boundaries through boundary objects and boundary spanners, but only little attention has been given to the underlying mechanisms of boundary emergence and dynamics. In this paper, it is argued that to efficiently manage knowledge boundaries, an understanding of their underlying mechanisms is needed.