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Benefits of ISO 9000 implementation in Spanish industry

Martí Casadesu´s (Assistant Professor of Quality Management, Universidad de Girona, Girona, Spain)
Gerusa Gime´nez (Assistant Professor of Quality Management, Universidad de Girona, Girona, Spain)
Iñaki Heras (Assistant Professor of Quality Management, Universidad del País Vasco, Bilbao, Spain)

European Business Review

ISSN: 0955-534X

Article publication date: 1 December 2001

1625

Abstract

The ISO 9000 standard for quality management systems was accepted by the International Organisation for Standardisation in 1987. Since then, large companies and SMEs have been obliged to open their doors to something new, “the culture of quality”, a message that is very often associated with the initials of this well‐known standard. Currently, there are more than 6,000 companies with this certificate in Spain, but they have not always obtained the same results. This paper gives the results of empirical research into 502 Spanish companies to determine the benefits of the implementation of this standard. By means of cluster analysis it was found that different typologies of companies exist. Also, nearly 65 per cent of the companies certified in Spain have obtained substantial internal and external benefits.

Keywords

Citation

Casadesu´s, M., Gime´nez, G. and Heras, I. (2001), "Benefits of ISO 9000 implementation in Spanish industry", European Business Review, Vol. 13 No. 6, pp. 327-336. https://doi.org/10.1108/EUM0000000006195

Publisher

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MCB UP Ltd

Copyright © 2001, MCB UP Limited

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