The gap between rhetoric and reality
Abstract
Covers change in organizations and highlights three in particular: BT payphones; Citibank; and Hewlett‐Packard, using insets to show level of change, initial response, movement and new situations. Discusses research findings and unveils a variety of factors that affect how change initiatives are received, employing a Figure to aid in explanation of three groups: content; context; and cognition. Concludes, for employees to unlearn old ways, they themselves must take some responsibility for change.
Keywords
Citation
Kippenberger, T. (2000), "The gap between rhetoric and reality", The Antidote, Vol. 5 No. 7, pp. 22-26. https://doi.org/10.1108/EUM0000000006874
Publisher
:MCB UP Ltd
Copyright © 2000, MCB UP Limited