To read this content please select one of the options below:

Managing conflict at work: comparison between younger and older managerial employees

Dannii Y. Yeung (Department of Applied Social Studies, City University of Hong Kong, Hong Kong, Hong Kong)
Helene H. Fung (Department of Psychology, The Chinese University of Hong Kong, Hong Kong, Hong Kong)
Darius Chan (Department of Psychology, The Chinese University of Hong Kong, Hong Kong, Hong Kong)

International Journal of Conflict Management

ISSN: 1044-4068

Article publication date: 13 July 2015

5901

Abstract

Purpose

This study aimed to examine younger and older employees’ use of five conflict strategies to handle an actual conflict incident with other employees. With reference to the socioemotional selectivity theory, this study tests whether older employees, as compared with younger employees, would use more avoiding to handle conflicts with supervisors but less dominating to handle conflicts with subordinates. Moreover, this study investigates whether the interaction effect between role of the conflict partner and age would be explained by goal interdependence. Furthermore, it also tests whether the negative effect of avoiding on interpersonal relations and job satisfaction would be moderated by age.

Design/methodology/approach

The three hypotheses were tested in a sample of 280 Chinese managerial and executive employees aged between 22 and 66 years. Participants were asked to recall their behavioral responses to an actual conflict incident with other employees.

Findings

Results showed that relative to younger employees, older employees utilized more avoiding to deal with conflicts with supervisors and less dominating with subordinates. Such age differences in avoiding and dominating strategies were found to be explained by cooperative and independent goals held by the participants in the conflict incident. In addition, the negative effect of avoiding on interpersonal relations was only shown among younger employees but not among older employees.

Originality/value

This finding suggests that the use of passive strategies is not always harmful to working adults, largely depending on the age of the users.

Keywords

Acknowledgements

This study was supported by Hong Kong University Grant Council under General Research Grant (Project No.: CityU153411) awarded to Dannii Y. Yeung.

Authors’ Note: Rahim Organizational Conflict Inventory (Form C): Used with permission from the © Center for Advanced Studies in Management. Further use or reproduction of the instrument without written permission is prohibited.

Citation

Yeung, D.Y., Fung, H.H. and Chan, D. (2015), "Managing conflict at work: comparison between younger and older managerial employees", International Journal of Conflict Management, Vol. 26 No. 3, pp. 342-364. https://doi.org/10.1108/IJCMA-06-2014-0044

Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

Related articles