Developing, testing and implementing customer-focused, service-quality instruments
Keith Hurst
(
Independent Research and Analysis
Mansfield
United Kingdom of Great Britain and Northern Ireland
)
(
United Kingdom of Great Britain and Northern Ireland
)
International Journal of Health Care Quality Assurance
ISSN: 0952-6862
Article publication date: 1 March 2016
446
Citation
Hurst, K. (2016), "Developing, testing and implementing customer-focused, service-quality instruments", International Journal of Health Care Quality Assurance, Vol. 29 No. 3. https://doi.org/10.1108/IJHCQA-02-2016-0011
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited