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Framework for establishing records control in hospitals as an ISO 9001 requirement

Lina Al-Qatawneh (Industrial Engineering Department, University of Jordan, Amman, Jordan)

International Journal of Health Care Quality Assurance

ISSN: 0952-6862

Article publication date: 13 February 2017

695

Abstract

Purpose

The purpose of this paper is to present the process followed to control records in a Jordanian private community hospital as an ISO 9001:2008 standard requirement.

Design/methodology/approach

Under the hospital quality council’s supervision, the quality management and development office staff were responsible for designing, planning and implementing the quality management system (QMS) using the ISO 9001:2008 standard. A policy for records control was established. An action plan for establishing the records control was developed and implemented. On completion, a coding system for records was specified to be used by hospital staff. Finally, an internal audit was performed to verify conformity to the ISO 9001:2008 standard requirements.

Findings

Successful certification by a neutral body ascertained that the hospital’s QMS conformed to the ISO 9001:2008 requirements. A framework was developed that describes the records controlling process, which can be used by staff in any healthcare organization wanting to achieve ISO 9001:2008 accreditation.

Originality/value

Given the increased interest among healthcare organizations to achieve the ISO 9001 certification, the proposed framework for establishing records control is developed and is expected to be a valuable management tool to improve and sustain healthcare quality.

Keywords

Citation

Al-Qatawneh, L. (2017), "Framework for establishing records control in hospitals as an ISO 9001 requirement", International Journal of Health Care Quality Assurance, Vol. 30 No. 1, pp. 37-42. https://doi.org/10.1108/IJHCQA-02-2016-0022

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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