Retail store influence on sustainable consumption behaviour
International Journal of Quality and Service Sciences
ISSN: 1756-669X
Article publication date: 16 November 2015
Abstract
Purpose
This paper aims to contribute to the discussion about how retailers can more effectively promote sustainable food consumption in the retail store.
Design/methodology/approach
Thirteen self-proclaimed sustainable consumers were observed and interviewed during their grocery shopping. Separate observations were conducted of the stores. Finally, consumers were asked to provide three weeks worth of grocery shopping receipts.
Findings
Results show that the meaning of sustainable consumption varies among consumers. Observed consumer behaviour was mostly routinized, with little willingness to engage consciously with the choice situation. Mixed messages in the store cause confusion, uncertainty and frustration. Only for a minority of decisions, consumers showed a high level of decision-making involvement. Then, consumers were willing to engage with the retailer and accept trade-offs. The retail store should better account for consumption routines in sustainable consumption behaviour and open up to interaction with sustainably minded consumers where necessary.
Research limitations/implications
The results are specific for urban areas with high concern for sustainability. Further research should focus on areas of low concern for sustainability and the impact of the store environment on such consumers.
Practical implications
Retailers do not sufficiently take into account the contextual nature of sustainable consumption. Retailers would be well-advised to account for the habitual nature of grocery shopping and for contextually defined understanding of sustainable consumption in their efforts to promote sustainable consumption.
Originality/value
This study gives new insights into the much debated “attitude-behaviour gap” in sustainable consumption and how retailers can more effectively encourage sustainable consumption behaviour in the retail store.
Keywords
Acknowledgements
The work for this study was funded by the Swedish Retail and Wholesale Development Council. Many thanks also to H. Axelsson, S. Danielsson, C. Eliasson, B. Håkansson, H. Lindau, N. Mauritzson, I. Mexnell, E. Mårtensson, A. Ohlsson, E. Peltonen Ramkvist, M. Persson, H. Thelander and A. Weckman for their valuable contribution to the empirical work conducted for this study.
Citation
Lehner, M. (2015), "Retail store influence on sustainable consumption behaviour", International Journal of Quality and Service Sciences, Vol. 7 No. 4, pp. 404-423. https://doi.org/10.1108/IJQSS-05-2014-0031
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited