A methodology for enterprise systems post-implementation change management
Abstract
Purpose
Enterprise systems (ESs) are hard to maintain, since they embed a large fraction of organisational data and tasks, which are often intertwined and highly interdependent. The purpose of this paper is to propose a methodology for enterprise resource planning (ERP) post-implementation change management to support business analysts during perfective maintenance.
Design/methodology/approach
The methodology draws a parallel line with engineering change management and considers the steps of mapping the dependencies among ES components, understanding the ripple effects of change, and defining metrics to quantify and assess the impact of change. The methodology is instantiated in the case of ERP systems, for which a tool has also been implemented and evaluated by ERP implementation experts.
Findings
Experts positively evaluated the proposed methodology. General design principles to instantiate the methodology in the case of systems other than ERP have been derived.
Originality/value
While existing ESs change management methodologies help to identify the need for change, the proposed methodology help to structure the change process, supporting the task of perfective maintenance in an efficient way.
Keywords
Acknowledgements
This work was supported by the 0000 Research Fund (Project No. 1.160044.01) of Ulsan National Institute of Science and Technology (UNIST).
Citation
Comuzzi, M. and Parhizkar, M. (2017), "A methodology for enterprise systems post-implementation change management", Industrial Management & Data Systems, Vol. 117 No. 10, pp. 2241-2262. https://doi.org/10.1108/IMDS-11-2016-0506
Publisher
:Emerald Publishing Limited
Copyright © 2017, Emerald Publishing Limited