Examining information systems infusion from a user commitment perspective
Abstract
Purpose
The purpose of this paper is to : first, examine information systems (IS) infusion from a user commitment perspective, and second, examine the formation of user commitment toward the use of IS in terms of job design.
Design/methodology/approach
This study adopts a survey approach with structural equation modeling to test the developed research model and hypotheses.
Findings
A survey of 236 enterprise system users shows that user commitment has a positive effect on IS infusion. User commitment, in turn, is influenced by task technology fit, technology self-efficacy, and task autonomy. Further mediation and direct effects to IS infusion are explored.
Research limitations/implications
This study offers implications for research, such as explaining a driver of IS infusion; and extending commitment theory by finding antecedents of user commitment.
Practical/implications
The results of this study offer suggestions to management on how to improve IS infusion in terms of user commitment and, consequently, how to develop user commitment based on the socio-technical system (STS) design.
Social/implications
The study highlights the critical impact of technology autonomy on IS infusion. An individual user’s authority in using and regulating the system is required for IS infusion.
Originality/value
This study has proposed a theoretical model of IS infusion based on commitment and socio-technical job design factors.
Keywords
Acknowledgements
This work was supported by the Ministry of Education of the Republic of Korea and the National Research Foundation of Korea (NRF-2015S1A3A2046711). This work was also supported in part by the Yonsei University Future-leading Research Initiative of 2015 (2015-22-0053).
Citation
Kim, H.-W., Chan, H.C. and Gupta, S. (2016), "Examining information systems infusion from a user commitment perspective", Information Technology & People, Vol. 29 No. 1, pp. 173-199. https://doi.org/10.1108/ITP-09-2014-0197
Publisher
:Emerald Group Publishing Limited
Copyright © 2016, Emerald Group Publishing Limited