Antecedents and consequences of e-shopping: an integrated model
Abstract
Purpose
The purpose of this paper is to present an integrated information systems–consumer behavior (IS-CB) model for e-shopping to examine the antecedents and consequences of e-shopping and usage behavior.
Design/methodology/approach
The study tests 320 usable responses collected from e-shoppers against the integrated model using structural equation modeling.
Findings
The main research results support the use of antecedents of e-shopping acceptance and usage by drawing from unified knowledge of IS and CB underpinnings. The findings show the significance of perceived value, social factors, perceived ease of use, perceived usefulness, entertainment gratification (EG), web irritation (WI), emotional state, and web atmospherics (WA) in the process of e-shopping.
Practical implications
The results suggest that e-retailers should establish positive perceived value in consumers’ minds and uphold trust to foster favorable attitudes and intentions toward e-shopping and actual e-shopping purchase. Proper and good construction of WA can lead to useful and easy-to-use e-shopping sites, EG, and minimization of WI. Capitalizing on online social influences also would be an advantage.
Originality/value
This paper bridges a gap in the studies of IS and CB, contributing to a more comprehensive understanding of the influence of IS and CB antecedents on acceptance and usage of e-shopping.
Keywords
Acknowledgements
The author is especially grateful to the two anonymous reviewers and the editor for their helpful comments, which improved the quality of this paper.
Citation
Lim, W.M. (2015), "Antecedents and consequences of e-shopping: an integrated model", Internet Research, Vol. 25 No. 2, pp. 184-217. https://doi.org/10.1108/IntR-11-2013-0247
Publisher
:Emerald Group Publishing Limited
Copyright © 2015, Emerald Group Publishing Limited