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Factors impacting the adoption of m-banking: understanding brand India’s potential for financial inclusion

Madhurima Deb (Indian Institute of Management Kashipur, Kashipur, India)
Aarti Agrawal (Indian Institute of Management Kashipur, Kashipur, India)

Journal of Asia Business Studies

ISSN: 1558-7894

Article publication date: 3 January 2017

2139

Abstract

Purpose

The purpose of this study has been to understand brand India’s potential for financial inclusion in the future. As, digital channels like mobile banking (m-banking) are likely to provide better coverage and more cost-effective services to the unbanked population of India. Conventional banking might not be cost-effective for low-ticket-size transactions, hence financial inclusion, which is on the “Digital India” agenda of the Government of India (GoI), might not be feasible. However, to understand brand India’s potential for financial inclusion in the future, it would be essential to understand Indian customers’ attitudes toward m-banking, especially those who have not yet adopted it. This would bring out the potential of m-banking as a channel to drive financial inclusion based on customers’ intentions to adopt it. Until every Indian has access to a wider range of financial services, there cannot be financial inclusion. Similarly, until every Indian adopts digital channels to access a wider range of financial and non-financial services, the GoI’s initiatives for “Digital India” cannot be realized. Furthermore, a review of the literature suggests that there are very few studies concerning m-banking worldwide and still fewer in the context of India.

Design/methodology/approach

The present study used IBM SPSS and Amos software to test the conceptual model developed using secondary data.

Findings

The findings of the study suggest that subjective norm, output quality and personal innovativeness have impacts on the perceived usefulness of, and attitudes toward, the ultimate adoption of m-banking.

Originality/value

The paper is the original work of the authors. An attempt has been made to integrate all the existing literature on m-banking to develop a complete model for the technology’s adoption.

Keywords

Citation

Deb, M. and Agrawal, A. (2017), "Factors impacting the adoption of m-banking: understanding brand India’s potential for financial inclusion", Journal of Asia Business Studies, Vol. 11 No. 1, pp. 22-40. https://doi.org/10.1108/JABS-11-2015-0191

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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