The only constant is change: Evolving the library support model for research at the University of Melbourne

The purpose of this paper is to look at the journey and approach to responding to the needs of researchers in an academic library.

Research practice continues to evolve, technology is advancing at a rapid pace and the volume of research data produce is unprecedented in human history. To add complexity to the equation legislative requirements are being introduce to make data and research output available in open ways to be accountable for public funding.

It is within this context the academic library is well positioned with its foundation as a keeper and curator of knowledge to support and add value to the research endeavor. While many of the traditional roles in the library are still relevant it is clear that new skills and capability are required to be responsive (and proactive) to the needs of institutional researchers. At the University of Melbourne the authors have has looked closely at what value we can bring to the research endeavor in a meaningful and sustainable manner. The library has established the Research Information Management group to consolidate and expand the University Library’s capability and capacity to deliver cohesive and visible research support services.

Provides an example of an approach to respond to the needs of the academic community in an environment of data deluge by building new services, skills and capability.