Exploring the factors affecting job satisfaction of paraprofessional staff working in University Libraries of Pakistan

This paper aims to explore the factors affecting the job satisfaction level of paraprofessional staff working in Higher Education Commission (HEC)-recognized public and private sector university libraries.

The study was quantitative in nature, and survey research method was used. The population of the study was paraprofessionals working in HEC-recognized public and private university central libraries of Lahore. Convenient sampling was used, and five respondents were selected from each university. Data were collected through a structured questionnaire using a pre-developed scale job satisfaction survey by Spector (1985).

The study reported that respondents were not dissatisfied with their jobs, and still they were standing between “Neutral” and “agree” with all statements of job satisfaction. The nature of job was identified as the most satisfied facet of job satisfaction. It was also observed that a significant difference of job satisfaction was found among respondents having different salary packages. The group with the highest salary was more satisfied than others. Job security proved the factor affecting job satisfaction, as there was significant difference of job satisfaction between permanent and contract-based employees. Permanent nature of job was a reason of satisfaction for the respondents. However, it is interesting that job satisfaction level of public and private sector paraprofessionals did not differ.

Findings of the study clarify that the universities are required to redesign their job recruitment policies and to revise pay scales of paraprofessionals. Most importantly, a gap in communication was also found within organizations which could affect the level of job satisfaction among paraprofessionals. Universities should pay attention to maintain the two-way communication flow from top level management to lower level.

This is probably first study reported from Pakistan on the subject. The findings of the study will help universities to redesign their job recruitment policies and to revise pay scales of paraprofessionals. Most importantly, the findings suggest that universities should pay attention to maintain the two-way communication flow from top level management to lower level.