Services management and the growing number of Asian travellers – what needs re-thinking?

This paper aims to explore the rationale for the theme issue question “Services management and the growing number of Asian travellers – what needs re-thinking?” and profile the theme issue.

This paper explains the approach taken to investigate and respond to aspects of the theme issue question and the specific contribution of each article in the theme issue collection.

This paper identifies a number of action points arising from the theme issue which are discussed in the final article: Conclusion: What needs re-thinking in services management in the dawning age of Asian travellers?

There are very few articles that address the implications of rapidly growing outbound Asian travel for services management; so, this theme issue provides a significant step forward, with implications for both academics and practitioners.