How information power can improve service quality
Timothy R. Furey
(Timothy R. Furey is Managing Partner of Oxford Associates, a Washington, D.C., consulting firm.)
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Abstract
By coupling information technology to a sophisticated statistical system for measuring service quality, companies can discover precisely where their performance needs improvement.
Citation
Furey, T.R. (1991), "How information power can improve service quality", Planning Review, Vol. 19 No. 3, pp. 24-26. https://doi.org/10.1108/eb054325
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited